Privacy policy

Paras Homecare (“we”, “us”) respects your privacy. This policy explains what personal information we collect through parashomecare.com and our phone and WhatsApp channels, why we collect it, and the choices you have. It is written in line with India's Digital Personal Data Protection Act, 2023.

What we collect

• Contact details you give us — your name, mobile number, city and email address.
• Information about the patient's care needs that you choose to share, such as their condition, prescriptions or discharge summary.
• Basic technical information when you visit the website, such as pages viewed and device type, collected through cookies and analytics tools.

Why we use it

• To call you back about your enquiry and recommend suitable care or equipment.
• To arrange, deliver and supervise the services you book.
• To send invoices and service updates.
• To improve our website and services.

We only use your information for the purpose you shared it for. We do not sell your personal data, and we do not send promotional messages without your consent.

Health information

Health details are shared only with the caregivers, nurses and doctors directly involved in the patient's care, and only as much as they need to provide it safely.

Who we share it with

Service providers who help us run our business — such as email, hosting and analytics providers — process data on our behalf under confidentiality obligations. We may disclose information if required by law.

How long we keep it

We keep enquiry details for as long as needed to respond and provide services, and as required for accounting and legal purposes. After that, the data is deleted or anonymised.

Your rights

You can ask us to access, correct or delete your personal data, or withdraw consent for its use, at any time. Write to us at care@parashomecare.com and we will respond within a reasonable time.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work to keep your data safe.

Contact

For any privacy questions or grievances, contact us at care@parashomecare.com or call +91 83067 26257.